Refund and Return Policy

Thank you for choosing our Hanfu products! To ensure you clearly understand our post-purchase policies, we have established the following return policy: By default, we do not accept returns. However, customer satisfaction remains our top priority. In exceptional and reasonable circumstances (such as significant product quality issues), we will review each case individually based on the actual situation and strive to provide you with a fair and transparent resolution.

1. Customs Duties and Clearance Information

If your region requires payment of customs duties, value-added tax (VAT), or other clearance-related fees to receive your goods, you are responsible for bearing and completing these payments. We do not provide refunds for such duties, clearance fees, or other charges arising from local customs policies.

2. Situations Where Returns Are Not Supported

The following circumstances do not qualify for return requests, and we are unable to process returns:

  1. Change of Personal Preference: Requests to cancel orders or return items after shipment due to subjective reasons such as altered personal taste, no longer needing the item, or buyer’s remorse;
  2. Incorrect Size/Color Selection: Errors resulting from insufficient verification of size or color specifications (we recommend carefully reviewing the size chart and color descriptions on the product detail page before ordering, or contacting customer service for confirmation);
  3. Issues Arising from Product Use: Wear, deformation, or stains caused by wearing, washing, or altering the item; damage resulting from improper storage (e.g., exposure to direct sunlight or humid environments) or improper care;
  4. Discounted and Promotional Items: Products participating in limited-time discounts, clearance sales, holiday promotions, or similar offers (regardless of discount amount);
  5. Customized Items: Including custom-sized Hanfu, bridal Hanfu, and personalized products featuring exclusive patterns/text (these items are uniquely crafted for you and cannot be resold).

3. Special Circumstances Eligible for Return Requests

Return requests may only be submitted for review under the following major product defects, accompanied by sufficient supporting documentation:

  1. Shipping Damage: Upon receipt, the outer packaging exhibits obvious crushing or damage, and the internal product shows issues such as fabric tears, missing accessories, or structural damage (e.g., split seams) not caused by your handling after signing for delivery.
  2. Major Product Defects: The received item exhibits severe manufacturing flaws, such as extensive embroidery peeling, seam unraveling exceeding 5cm, or fabric holes (not minor snags), directly affecting normal wear and use (excluding routine craftsmanship issues like minor loose threads or slight color variations that do not affect appearance).

4. Required Materials and Process for Return Requests

If you qualify for the special circumstances outlined above, you must submit your request within 7 calendar days of receiving the item and provide complete documentation (incomplete materials will delay review):

  1. Basic Order Information: Provide your order number, name used at checkout, and registered contact information (email/phone number);
  2. Evidence of Issue: Submit clear photographs (must include 3 types: ① Overall product appearance; ② Multi-angle close-ups of damaged/defective areas; ③ Product label paired with order details to verify purchase from us);
  3. Shipping Records: Provide the product’s tracking number (i.e., the courier ID when you received the item) and corresponding shipment history screenshots (downloadable from the courier’s official website).

After submitting your claim, we will review your case within 1-2 business days. The review outcome will be communicated via the email or phone number used during your order. If approved, we will provide a dedicated return address and return instructions. If denied, we will explain the reasons in detail.

5. Refund Processing Details

If your return request is approved and we confirm the returned items match the description in your request (with no secondary damage), we will process your refund within 3-5 business days. Refunds will be issued via your original payment method (e.g., credit card, PayPal, etc.).

The refund amount covers only the product’s purchase price and excludes any customs duties, clearance fees, or return shipping costs you paid. If the original order included shipping fees, those charges are also non-refundable.

6. Inquiries and Contact

Should you have any questions regarding this return policy or need to submit a return request, please contact us via email at [email protected]. We will address your concerns promptly and assist with any related issues.

Thank you once again for your understanding and support! We remain committed to providing you with premium Hanfu products and services. Should you have any suggestions for improvement, we welcome your feedback at any time.